REFUND POLICY

Returning unwanted goods

In accordance with the Distance Selling legislation, we will accept goods returned within 14 days from date of delivery, so long as they are returned in an unused, new condition with the original packaging & accompanied with the original invoice. Please note, it is the customer’s responsibility to ensure the goods are returned safely to us and the customer must pay postage costs back to us. Please note we do not offer refunds on sale items.

Returning faulty goods

In the unlikely event that your product is faulty upon arrival, we will happily exchange or refund your item within 28 days of receiving the returned item. Please email us at redzoffice1@gmail.com or contact us at (094) 937 3322 to notify us of your intent to return within 48 hours of receipt. Your email should contain all references that are on your receipt together with a full explanation of your reason for returning the goods. You should also advise us whether you’d like an alternative product/replacement or a refund. Once faulty goods have been returned to us your refund can be processed.  Items can be posted directly back to us at the address below (postage will be refunded).

  • Goods must be in their original packaging with any seals in tact and in a saleable condition.
  • Please specify order number on returns package.
  • Please ensure goods are packaged appropiately to avoid damage.
  • Goods must be returned within 14 days of receipt for exchange or refund.


Return address:

Redz Hair & Beauty
Chapel Lane,
Claremorris,
Co. Mayo

 

Undelivered goods

In the unlikely event that your order has not been delivered you can contact us to receive your tracking number and you can check with An Post couriers directly on their website at www.anpost.ie.  If your query is not been dealt with promply please contact redzoffice1@gmail.com and we will esculate the issue for you.

If you have not received your goods within 2 weeks of placing your order please contact us immediately.

In the unlikely event that your order has been lost in transit, refund or re-dispatch can be arranged upon receiving a confirmation from An Post courier that the parcel has been lost.

If you contact us after 60 days of placing your order claiming that the order was not received we will not be in a position to issue a refund. Please ensure to contact us within no more than 4 weeks since placing your order, if the order is not received.

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OPENING HOURS

  • Monday / Closed
  • Tuesday / 8.30am – 9.00pm
  • Wednesday / 8.30am – 9.00pm
  • Thursday / 8.30am – 9.00pm
  • Friday / 8.00am – 6.00pm
  • Saturday / 8.00am – 3.00pm

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